Terms and Conditions


  1. Introduction

  1. We are Sure Holdings Limited, a company registered in Labuan, Malaysia (company number LL04761), whose registered office is at Brumby Centre, Lot 42, Jalan Muhibbah, 87000 Labuan F.T. Malaysia. We provide client’s online portfolio and other related services through our web site, currently found at the Internet address www.sureholdings.com. We administer the site from our offices in Malaysia and Singapore.
  2. These terms and conditions set out the respective rights and obligations of Sure Holdings (“we” or “us”) and members of the site (“Members”, “you” or “your”) and apply to your access to and use of the site, online portfolio and other services we provide to you, including without limitation price data and valuations, indices, product codes, charts, assessments, reports and analyses (together “Licensed Property”).

  1. Variation of these Terms and Conditions

  1. We may amend these Terms and Conditions at any time by posting the amendments on the site and notifying you by email of the amendments. Unless we inform you otherwise, an amendment will take effect seven days after the date that we post it on the site. Your use of the site after the date an amendment takes effect will be subject to these terms and conditions as amended by that amendment. If an amendment is not acceptable to you, you may terminate your agreement with us by notifying us by email or in writing prior to the date the amendment takes effect.


  1. Site Membership

  1. Users may browse the site without being a client of Sure Holdings, but to access certain parts of the site and to use online portfolio and the other services we provide; you must have a wine or real estate portfolio with us or be using our management services.
  2. You warrant and represent to us that all the information you provide in the course of making any purchase with us is complete, accurate and up to date.
  3. You must notify us of any changes to the information you provide.
  4. Being a Client entitles you to use the site, online portfolio and other services we provide. We suspend or terminate part or the whole of this entitlement or your status as a client in the event that you breach, or we determine in our absolute discretion that you have or will soon breach, any provisions of these terms and conditions or any contract of sale between you and us.

  1. Security

  1. We will provide you with security information, namely a user identification and password that allows you access to and use of the online portfolio and the other services we provide. You must keep this security information secret at all times and not disclose it to any unauthorized person.
  2. You are responsible for all consequences arising from the use or misuse of your security information.  In particular, you acknowledge and agree that instructions and actions transmitted via the site or given by telephone will be deemed to have originated from you if your security information has been used or if the relevant caller has correctly answered any agreed security questions.
  3. You  must inform  us immediately  if you become aware  or suspect that some or  all of your security information is known  by any unauthorized person so that we can  take appropriate action to prevent the misuse of  such information and issue you with new security information.


  1. Site Content

  1. The information on the website is supplied by us on an “as is” and “as available” basis. You acknowledge and accept that the information on the website is created through subjective analysis of available data which may be open to other interpretations, and as such does not constitute a precise scientific determination. It is not and should not be relied on as being investment advice. Sure Holdings is not liable to you, to any Members or to any third party for any inaccuracies, errors or omissions contained in the website, nor for any loss or damage.
  2. Sure Holdings retains full editorial control over the website and the content of the site and may change the content and format thereof without notice.

  1. Website, Online Portfolio & Services

  1. The main part of the site is the online portfolio, where members may view their wine and property portfolio.

  1. Transaction fee

  1. We will charge you a transaction fee for each contract of sale made between you and us where you are the seller. This transaction fee is 1% of the wine sales price and covers any incidental charges related to moving the wine into your warehouse account for storage purposes.


  1. Handling Charge

  1. The handling charge for transferring  your wine out from our account or having it removed from our wine portfolio management services is 5% of the current value of the wine based on our website “selling prices”.
  2. This charge does not apply if we are selling your wines on your behalf.
  3. If you notify us that you want to collect the wine from the warehouse in which the wine is stored, then we will notify you by email when the wine is ready for collection and you must collect it within 7 days. If you fail to collect the wine within 7 days, then we may charge you for all costs we incur in continuing to keep the wine, including storage and insurance costs.
  4. If you notify us that you want us to deliver the wine to a particular address, then we will notify you by email when the wine is ready for delivery and deliver the wine within 21 days. We will charge you for delivery. Details of our current delivery charges can be obtained from us upon request. If you do not accept delivery  or we are unable to deliver, we will charge you for all costs we incur as a result, including transportation, storage, insurance and re-delivery costs.

  1. Payment of Handling Charges

  1. Payments related to delivery or handling charges will be auto-debited from your credit card on the date stipulated on the invoice presented to you unless you specifically express in writing requesting for an alternative payment arrangement.
  2. Late payment charges of 15% Per Annum on a pro rata basis will be levied if payment is not / cannot be received within 10 days.
  3. Any discrepancies on invoice or official receipt must be made known to accounts department within 7 days of receipt. Failure to do so will be considered as acceptance of the said charges.


  1. Storage Fees

  1. The annual wine storage fees are invoiced in:

  • January (for charges between 01 Jan – 30 June)
  • July (for charges between 01 July – 31 Dec)

  1. The storage fees are as below:

Warehouse Storage Charges/Management Fee/Insurance Fee
EHD London, U.K. Total wine value x 0.95% (yearly)
Provenance in Bond, France Total wine value x 1.10% (yearly)

  1. Management Fee and managing your wine portfolio

These terms and conditions govern the management of your fine wine portfolio with Sure Holdings Ltd. Upon your purchase of any wine with Sure Holdings, these terms and conditions automatically take precedent. These terms are set out to protect you and all parties holding a wine portfolio with Sure Holdings to ensure the continuation of the service and that your wine is protected and dealt with in the most professional manner with the interests of long term cellerage of fine wine. The storage of your wine portfolio in the correct manner enables the ability to re-sell your wine later on at the best price. Because fine wine is a wasting asset, there can be no guarantees on the quality of a wine over a long period of time. This is a risk that you undertake when making an investment in wine.

Management services provided include but are not limited to:

  • Paper audits
  • Regular physical audits at the warehouses
  • Warehouse reports
  • Payment of storage and insurance fee to warehouse
  • Updates on wine pricing

If you are in any way unhappy with our storage and management service, you are entitled to a full refund, providing you inform us in writing within 30 days of the charge being made to your card.

  1. Condition Reports Charges

  1. The following wines stored at:
  • EHD London, U.K. will be subjected to compulsory condition reports at £ 7.00 per full case and half case.  
  • Wines stored in Provenance In Bond, France will be subject  to compulsory condition reports at € 8.00 per full case and  € 5.00 per half case respectively.
  • Wines which are vintages 10 years or older.
  • All incoming stock received effective 15th November 2013.
  1. These reports will be repeated on a wine every 10 years in storage.

  1. Payment of Storage, Management Fees & Condition reports

  1. Payments will be auto debited from your credit card on date stipulated on invoice/email unless  you specifically express in writing requesting for an alternative payment arrangement.
  2. Late payment charges of 15% Per Annum on a pro rata basis will be levied if payment is not received within 10 days.
  3. Any discrepancies on invoice or official receipt must be made known to accounts department within 7 days of receipt. Failure to do so will be considered as acceptance of the said charges.


  1. Failure to Pay

  1. All payments made by you or us will be made in the currency we had agreed upon.
  2. You must make all payments due to us without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise.
  3. Late payment charges of 15% Per Annum on a pro rata basis will be levied if payment is not received within 10 days.


  1. Indemnity

  1. You shall indemnify us against all costs, damages, losses and expenses we incur as a result of your failure to comply with any of your obligations under:
  2. these terms and conditions; and
  3. any contract of sale between you and us


  1. Disclaimer

  1. We are not required to be a regulated licensed investment or financial advisor by the S.E.C or L.O.F.S.A. Information provided by us regarding investment purchases should never be treated as giving specific advice or recommendations as it is intended as general information. This applies to any subsequent   revisions, additions or amendments. You should seek your own accounting, financial and legal advice before proceeding with any of our purchases with a commitment.

  1. Investment values can decrease as well as increase. No express or implied income claims are made herein. We use all reasonable efforts to ensure that the investment information published on our websites  and elsewhere is accurate, current and complete at the date of publication; no warranties or representations are made or implied as to the accuracy of such information.

  1. Neither Sure Holdings Ltd, nor any of its Directors, employees or representatives will be liable for damages arising out of or in connection with the use of information provided. Nor will they accept responsibility, to the extent permitted by law, for any errors, omissions or inaccuracies in any of the information of any kind, nor for any loss arising from the use of, or any action taken in reliance on, any information appearing on the website, documentation or marketing material.

  1. Contacting Us

  1. If you are in any doubt as to the accuracy and currency of any information posted on or downloaded from the site, or if you require any further information or have any other query please contact us at:

  • General Enquiries: Customerservices@sureholdings.com
  • Accounts and Billing Enquiries: Accounts@sureholdings.com
  • For more information on our product or services: info@sureholdings.com